When using Zelle ® or a wire transfer to pay someone, double check your payment details to make sure that you're sending money to the right person.

Don’t be afraid to end communication with the person who contacted you so you can have time to do more research.įollow these tips to help avoid a payment scam:

Scammers impersonating tech support companies, government agencies, and even Wells Fargo to pressure you to act right away.

Unexpected calls, texts, social media posts, or emails where someone asks you to send money, provide your account information, or give them access to your device.

If an offer seems too good to be true, it probably is. Spot warning signs of a scam by being wary of: Here’s what you can do to help protect yourself from scams. Be aware that scammers may use QR codes to send you to a malicious site, or fake website where they can steal your payment information. If something doesn’t feel right when using a QR code to pay, ask to pay a different way. It’s convenient, but use caution when scanning QR codes to pay for items or services. QR codes can be a quick and easy way to pay for goods or services without the hassle of entering a URL into your browser or handing over your physical card. Learn more about bank imposter scams.įor small business customers, Direct Pay is a convenient way to set-up recurring or one-time payments to vendors, employees, contractors and others that go directly into their checking or savings accounts. NEVER share your access code to verify an account, receive a refund, or for any other reason.

Learn more about the science behind digital payment scams, presented by Vox and Zelle.īank imposters may also ask for your access code so they can sign on to your account and enroll you in digital payment services such as Zelle ® or Direct Pay, often without your knowledge, to steal money from your account. We'll never ask you to send money to yourself or anyone else. Sending money using Zelle ®, or third party payment apps like CashApp ® or Venmo ® is like sending cash.īe on the lookout for bank imposters who tell you to send money to yourself with Zelle ® claiming that the payment is to reverse a suspicious charge. Digital payments allow you to send money to another person without using their bank account number.

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